Shamia Skr

Bare Minerals is the BEST!

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Best foundation ever!! I’ve been using this for 7 years I’ve tried others just because I like to experiment but I will always and forever stick to Bare Minerals. It doesn’t make me break out and it works perfect with my oily skin and the coverage is amazing.
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Reason of review:
Good quality
Anonymous

Products good / Business Ethics Questionable

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After being treated horrifically at a Bare Minerals Stores, I made the mistake of ordering online & paying 15 dollars for definite delivery date of January 31st. It wasn’t sipped until January 30th, but the company charged my card and processed the order Sunday January 28th. I received products February 1st. The horrible thing is January 30th, my package was in NJ at 11:45 and sat there the rest of the day when it should have been still moving. My package didn’t leave NJ until January 31st, when I was supposed to receive it.
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Reason of review:
Order processing issue
Jianni Ses

Defective pump- PRIME TIME primer foundation

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I purchased above product and when I got it home the pump would not work. Drove to closest store (The Oaks Mall, Thousand Oaks, CA) just to exchange item.

It was during the week and there were no customers in store. I explained the problem and requested a new item in which I was told by the associate: They all do that and its just a defect in item. In the very near futre they are changing to a squeeze type bottle/tube due to this problem. Rediculous...

She told me theres nothing she could do, since "they all are defective". The worst customer service, felt like I was a nuisance to her. She should have stood by the product and not let me in on that little "secret". Who says that to a customer.

Basically, so sad to bad Goodbye. What a waste of time traveling 10 miles one way .

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Loss:
$15
Pros:
  • Your produc
Cons:
  • Associates
Reason of review:
Damaged or defective

Preferred solution: want a pump that works

Anonymous
map-marker Bakersfield, California

Saleslady Didn't Honor Coupon

In Bakersfield, CA: I went to the mall store because they were having 20% off. I also wanted to apply my personalized $10 coupon that a salesperson had handwritten to me several months as a thank you, when I was last in that store.

She signed her name and it was on Bare Minerals postcard. This saleslady looked at my account on her computer and said she couldn't accept the coupon as it wasn't mentioned on my acct page. REALLY? She said she didn't know anyone named 'Patti' (who had signed it) and that anyone could have written it (she told me she wasn't accusing me of fabricating it but geez...

sure sounds like it). How insulting! I told her 'never mind, I'll get this somewhere else', left my coupon, proceeded to walk out.

On the way I told two ladies who were waiting for their makeover they probably should reconsider shopping here as they don't honor their own coupons. Next step is reporting them to corporate.

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Reason of review:
Poor customer service
Anonymous

Formula change

I bought Bare Minerals Bareskin Bare Satin 06 Pure Brightening Serum Foundation a product I have using for over 5 yrs and been happy with this shade. When I got it home it was not the same formula as the one I have us d many times over.

It now has a warm tone not a pinky cool tone and gives me a pasty look and not at all flattering. The customer service people insist there have been no changes but they are wrong. Even the bottle has different info on which leads me to believe it is being manufactured in a different manner. I am so frustrated.

Has anyone else experienced this? Help!

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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Grayson Rfk

Could not get through

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Ask me if i were satisfied I hit the no button and I wouldn't let me call back
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Reason of review:
Poor customer service
Trayce Fsz

Bare Minerals - Customer Care Review

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They triple charged my card and claimed it was a glitch! They put the difference back on my card but said it would take 3 to 10 business days. The young girl from customer service sounded like she should have been chewing bubble gum and twirling her hair. She talked to me like I was some *** and kept talking over me to repeat the same thing over and over. I cancelled my account. I'm completely disgusted with the customer service. I should not have been spoken to like an ***, especially when it was their error! I also shouldn't have had to wait for my money to be returned as I never authorized for it to be taken.
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Reason of review:
Problems with payment
1 comment
Guest

They don’t just put it back on your card they deposit it back to you and the bank would charge for instant refunds. For the full refund it’ll be business days.

Anonymous

Bare Minerals Membership Review

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I canceled my membership in January 2017.They charged my credit card a payment and a second payment in Feburary.Both totaling $61.68.Have made several calls requesting my money returned to me.Each call I was told by C.S. that it would be refunded back to my credit card.Very unhappy and very fustrated.They issued me a refund authorization number. UFR00003547. Still waiting.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Bare Minerals Face Powder Review

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Bare minerals used to sell their powdered make up in 8 ounce Containers. Now the containers are the same size but they put 6 ounces of material in them . At 25% reduction for almost the same price, slightly more expensive . I stormed out of the store and said that I would not support the corporation that practices such sneaky thievery. Greed is the biggest problem we have, so don't support It
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Reason of review:
Pricing issue
Anonymous
map-marker Saint Louis, Missouri

Free Bare Minerals trial kit is not free!!

I heard a radio ad while driving for a free trial, 30 days for Bare Minerals kit. I called and the rep told me for $10.51 $9.99 plus shipping and handling, you can try out the product and if you call in 30 days, say not for me, no further charges will be added.

There was another kit that you could ad on to the free one, but if you didn't like that product you had to return that part of of the product trial. I went for the base one because I do not like to return stuff and figured for the $10.51 I could at least try their product to see if I liked using only powder and a brush. That was June 2012

Within 30 days, I called and told Bare Minerals that I didn't care for the powder iridescent look, in fact mentioned I felt like a goldfish. She laughed, said she had not heard that one before and then talked me into trying the matte, again for another 30 days free, and postponed the Club Membership until October 2012.

Called back in August 2012, within 30 days again and said please cancel my acct, just not for me.

Just got my credit card bill and low and behold, there was a charge of $39.99. Guess I wasn't paying close attention to be bill of July, because ther was a $29.99 charge from them on that statement.

Called Bare Minerals on Sept 9, 2012 and the customer service rep was just astonished that I hadn't ever been told that whether I had called to cancel or not, that the $10.51 that I was charged wasn't for the trial kit, that it was acutally $60.xx and that I had never returned it, so they charged. Confused, I questioned why I was charged $10.51 to begin with, and she said that was just the shipping and handling, not the product charge. Are you kidding me? They are supposidly reviewing the recorded conversations to see if what I am saying is true. Believe me, I would have NEVER tried this out if 1) it had to be returned, 2) it wasn't a free trial period of 30 days and 3) that I was forced into a club that wasn't supposed to even start until October 2012.

Shame on you Bare Minerals...thought you were a reputable company for as long as you have been around. Sorry I ever trusted your sales pitch and expected you to be true to your word. Even if I liked your product, I will never, ever forget what a slimy company you are.

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23 comments
Guest

Thank-you for taking the time and the feedback of your experience with Bare Minerals. You saved me from being duped by their company.

I love America and the choices we have in the market place. Poor business practices should be exposed and correct their approach, then Bye bye to them.

Guest

The same happened to me with "New Brilliance" facial creams, "free trial" really not free at all. Don't be fooled like I was!

Read the fine print and don't forget to contact company if not interested in continuing with the product within the trial period, which I thought was 30 days.

Very missleading. They say 30 free trial is actually 14 days then your charge full amount for product sent and in my case it was $175 dollars!

Guest

Bate and switch tactic coporate robbery This is a poor marketing technique a waste of time I never opened the product. Better offers out there.

COMPANIES are taking a strong advantage of customers not reading.

Devil is in the details . Sad but true.

Guest

okay same thing happened to me today.i called them when i returned the product and gave them Tracking number. now they are saying they did not receive the whole package when i returned everything they told me to 2 jars of Foundation , mineral veil and 3 *** brushes. do not ever fall into this trick..............................

Guest

I would use a pre-paid credit card in instances such as these, they cannot over charge you then!

Guest

So glad I seen this. Heard that ad this morning and was thinking about it. I am always on alert when it is supposed to be free

Guest

I ordered it. But I love bare minerals and its WAY cheaper.

Have you not been into an actual store for decent/good makeup? It's not like Walmart. Normally each little thing is $27 a piece. Risk free trial does not mean free.

Or that you keep it. Sorry.

That's how stuff is sold. Maybe don't be so quick to give your money out if you don't fully understand the advertisement.

Guest
reply icon Replying to comment of Guest-978934

Wow, what a condescending thing to say. You do realize that the author was mislead by the ad AND the representative, right?.

It sounds like you are biased because you happen to like the product, so you don't mind paying what most consider an exceptional amount of money for something as superficial as makeup.

There was no reason to be so rude. Unlike you, who must be of far superior intelligence since you seem to know everything about everything, I also did not fully understand the ad so I am glad I found this review.

Guest
reply icon Replying to comment of Guest-978934

Not only are you a classless, condescending, and rude witch (raised by *** were you?), your blatant passive/agressive is showing. Can't get much lower than passive aggressiveness.

WoW. Bet grandma was so proud of you.

Guest

SHAME ON YOU BARE *** ENTIALS! I WILL TELL EVERYONE I KNOW TO BOYCOTT YOU.

HIRE SOME QUALITY IMOTOVEMENT PEOPLE WITH A LITTLE INTEGRITY!

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Anonymous
map-marker Amarillo, Texas

READY FOUNDATION DISCONTINUED

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Hello! I am not one to usually complain but I get so sick of finding something that works only to have the company discontinue it.

I started bare minerals when it first came out liked it but found it drying and have scars I try to hide. finally you came out with the ready foundation. was more moisturizing and covered my scars. went to our ulta store to replace as I was almost out only to be informed its been discontued .

they sold me on the new foundation wich is not near the coverage it spots and is extremely drying. what gives? why discontinue the only foundation you had that actually holds moisture?

so you only want customers with normal to oily and who has flawless skin nothing to cover??? very very disapointed

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Reason of review:
you have no idea how disapointed i am that ready foundation was discontinued.
6 comments
Guest

We were told they discontinued the Ready foundations because the colors were inconsistent with the loose mineral powders, but they had the same name. Apparently customers were unable to grasp that, so the company changed over to the BarePro pressed powder.

Guest

i really want to know why this foundation was cancelled, does anyone know the reasoning behind it??

Guest

I AGREE. I went to Ulta and found the same thing...just the Pro in the compact.

Gal at Ulta talked me into Smashbox which is a lot more expensive and does not cover at all like the Bare Minerals. Really ticked off.

Guest

I agree!! Now what??? I'll try Bobbi Brown.

Guest

I agree!! I love this foundation and am so sad it's gone!

Guest

I totally understand! I used it because it had less harmful chemicals and now the new one is full of terrible things I don't want on my face.

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Anonymous

Bare Minerals Marvelous Moxie Lipstick Review

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I am extremely upset and disappointed that you discontinued the marvelous moxie lipsticks. Especially the color fly high!!!!! I purchased the barenude and I hate it!!! It does not even come close to the marvelous moxie! You guys made huge mistake!!
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Salina Hst

Bare Minerals Foundation Review

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Bare Minerals Foundation Review
Bare Minerals Foundation Review - Image 2
Bare Minerals Foundation Review - Image 3
Updated by user Jun 14, 2016

I have included receipts for atleast 4-5 orders I will also include my receipts for the facials and chemical peels I've had to do.

Original review Jun 14, 2016
I've been using bare minerals mineral powder for years now. I've never been the type to get severe acne however a year or two into using bare minerals o began getting cystic pimples on my face that have cost me hundreds of dollars to heal, I had no idea that it was the foundation.

I've had to do chemical peels to remove the scars left from these cysts, facials and dermatologist visits who ruled out hormones, the foods I eat and any other factors.

I never thought it could be bare minerals because they advertise "natural" ingredients and it made my face feel like I was not wearing any makeup. Well, once again I have another cyst on my face and I decided to research every product I use. When I read about the ingredients used in bare minerals , one main one in particular called Bismuth Oxychloride which clogs pores and is known to cause cystic acne. I also saw many angry complaints online with other users of this product who had the same reaction that I did.

I am very upset and disappointed. I trusted this brand with my skin and it just ruined it completely. I will no longer be using bare mineral products and I want my money back. I don't know how but I've always purchased bare mineral products from authorized retailers such as Ulta.

I've spent countless of dollars on healing my skin AND the product itself which just ruined my skin.
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Reason of review:
Not as described/ advertised
Anonymous

Bare Minerals Foundation Review

Why discontinue ready foundation fuming!!
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Anonymous
map-marker Philadelphia, Pennsylvania

Bare Minerals - Review in Cosmetics and Toiletries category from Philadelphia, Pennsylvania

Bare Minerals - Review in Cosmetics and Toiletries category  from Philadelphia, Pennsylvania
Was at yiur location at Christian mall on Wednesday and 1 of your assistance used a lip liner on my daughter dannia pommer that was not new and my daughter's lip broke out bad and was bleeding and liquid come out her lip was not like that until she came to your store. I am not happy about that she had to be taken to emergency room to get treatment. I Will send pictures
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Reason of review:
Poor customer service