In Bakersfield, CA: I went to the mall store because they were having 20% off. I also wanted to apply my personalized $10 coupon that a salesperson had handwritten to me several months as a thank you, when I was last in that store.
She signed her name and it was on Bare Minerals postcard. This saleslady looked at my account on her computer and said she couldn't accept the coupon as it wasn't mentioned on my acct page. REALLY? She said she didn't know anyone named 'Patti' (who had signed it) and that anyone could have written it (she told me she wasn't accusing me of fabricating it but geez...
sure sounds like it). How insulting! I told her 'never mind, I'll get this somewhere else', left my coupon, proceeded to walk out.
On the way I told two ladies who were waiting for their makeover they probably should reconsider shopping here as they don't honor their own coupons. Next step is reporting them to corporate.
Product or Service Mentioned: Bare Minerals Coupon.
Reason of review: Poor customer service.